Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Smartphone Sales Figures: Apple vs. Samsung, No One Else In Sight

applelogo.png With smartphone sales booming, the latest research shows Samsung and Apple leaving the rest of the pack standing. A trend that could leave Microsoft and BlackBerry in the wilderness, before they even launch their next-generation products.

Patently Perplexing: Why Patent Law and Patent Reform are Affecting Everything

Let's play a game! I'll talk about three current trends that span business and technology and you try to guess what is at the heart of all of them. The first one who guesses wins a pat on the back and a deeper level of insight into how our litigious society is stifling both innovation and growth along with spurring a whole new industry.

OpenText, Autonomy Lead Digital Asset Management Pack in Forrester Wave

While Forrester Research classifies the entire digital asset management (DAM) market as “immature” in the Q2 2012 Forrester Wave Digital Asset Management for Customer Experience report, OpenText and Autonomy are judged as “leaders of the pack” for having strong, enterprise-class solutions.

Forrester: Taming Business Processes for Better Customer Experience Management

It has been clear for some time that the market for software applications has been changing. "Agile" has become a buzz word in the apps world, with everyone talking about it, a few delivering and many more depending on their tried and tested on-premises apps.

OmniUpdate Enhances Content Reuse in OUCampus Update

OmniUpdate, a specialty provider of content management system (CMS) technology for the higher education vertical, is taking a cue from the current recycling craze in the latest version of its OU Campus CMS product. The newly released version 9.15 of OU Campus features enhancements to the Assets feature of the application’s reusable content functionality.

Adobe Sees Tablet Use Overtaking Phones, Will the Digital Olympics Change Our Media Habits Forever?

A recent Adobe survey sees tablet Internet use overtaking smartphones by next year, with tablet-originated data usage running some ten times faster than that of phones. Will the tablet become the dominant form of web access, and what will the upcoming Olympics do to shake up viewing habits?

Video Blog: Leveraging Office 365 for Project Collaboration - Automating Business Processes with SharePoint Online

Change control can be an issue if you’re managing a project largely using email. SharePoint Online contains robust out-of-the-box change control capabilities to help you keep project documentation manageable and clean.

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A WEIRD Way to Select Your New Enterprise CMS

In a conversation over lunch at the conclusion of a job interview, I explained to the hiring manager and his colleagues, my WEIRD way for choosing a new Enterprise CMS platform, a plan I used with success for a couple of clients.

DAM Lowdown: Forrester Wave, Brandspaces, Maturity Model, a New Partnership

This week, we look at the Q2 2012 Forrester Wave Digital Asset Management for Customer Experience report, what went down at the Henry Stewart DAM event in New York, a partnership between ADAM Software and ConceptShare, how to measure maturity in the young DAM marketplace and a new white paper from Widen.

Zoho Sites Adds Website Building to Already Strong Portfolio

zoho_logo_2010.jpgConsolidated cloud-services system stalwart Zoho has launched a website builder to go along with its suite of other tools for CRM, DAM and mobile apps. Zoho Sites is available now in the Google Apps Marketplace, and the two main levels are a free version, and a US$ 40 per year option for up to six websites.

Channel Shift: Opportunities for Mobile Business

shutterstock_54153304.jpg Channel shift is a term ascribed to the business driver of moving transactions to the most effective and efficient channel of engagement, often the web. By serving customers in the medium that is convenient for them, businesses can create satisfying customer experiences while delivering savings for the enterprise.

Yahoo's Genome Leverages Big Data for Advertisers

Yahoo's Genome Leverages Big Data for AdvertisersDespite CEO chaos, Yahoo is taking advantage of its interclick purchase to leverage big data for advertisers. Yahoo's Genome advertising solution should be available in July 2012.

Q2 Planning: Key CXM, EIM, E2.0 Events for Your Calendar (15-May-12)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don’t hesitate to add your event to the list. (You can view the full calendar here.)

How to Build a Successful Social Intranet
Drive innovation, increase productivity and reduce communication costs with a social intranet. Join in on May 30th for a live panel discussion about Social Intranets.

> Reserve Your Seat Here

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Identify Influencers With PeopleBrowsr Kred API

kredsmall.pngWhen the folks at PeopleBrowsr wanted to find outlets with which to share the news about its upcoming PeopleBrowsr Kred API launch, they turned to the very tool they were announcing to search for online influencers of topics related to social analytics. I was among those that they found and I was happy to oblige. 

Document Mgt Roll-up: M-Files Partners With goVirtualOffice for NetSuite Integration

This week there’s been a number of items, including the partnership between M-Files and goVirtualOffice for NetSuite Integration, Laserfiche has released an app for iPad, Zoho continues to offer social capabilities, Metalogix releases SharePoint Content Manager and Hannon Hill releases Cascade v7.0.

The Art of SharePoint Success: Transition - The Seeds of Change

shutterstock_57851353.jpg Transition is the umbrella term that I use to refer to the combination of change management and user adoption which are vital ingredients in the success of SharePoint. This week we’ll be taking a look at what 1940’s North American farmers can teach us about SharePoint adoption.

ON24 Launches Virtual Corporate University for Knowledge Sharing in a Global Workforce

N24 Launches Virtual Corporate University for Knowledge Sharing in a Global WorkforceInterested in corporate online training opportunities? Look no further than the Virtual Corporate University, a product launched by ON24, a leader in webcasting and virtual event solutions. Designed to facilitate an engaging and interactive learning experience, the VCU provides efficient delivery of online training — to any device, anytime, anywhere in the world.

NetBase Brings Social Engagement Tools to SAP's CRM Platform

NetBase.jpgSocial media moves at the speed of conversation, multiplied by zillions of users. To better act on all that chattering, NetBase is now offering engagement tools to resolve issues that its “sentiment analysis” has uncovered.

Adobe Updates on Communities, e-Commerce & a New Cloud Manager

Adobe kicks off its EMEA Digital Marketing Summit today with some updates to its online customer experience platform and some new cloud capabilities that go that extra mile to support marketers.

Facebook IPO Details: 50 Million Extra Shares, $34-$38 Launch Price

facebook_logo_10.jpg Another dollar on that price would see Facebook raising over $15 billion. However, the soon-to-be public company will settle for raising between $13 to $14.7 billion, after publishing an updated S-1 form, making its overall value somewhere between $94 and $100 billion.